Sunday, May 17, 2009

Answers To Questions from the Press: Simple, Easy, Done


Reporters are notoriously cynical, and to be honest, if you had their job you would be, too. So you need to be one step (or ten) ahead of them. Play “devil’s advocate.” What are the first questions you’re going to get? What are the questions that will make you uncomfortable, or that you don’t have an answer for yet? You need to find the holes before the reporters find them for you.

More often than not, there are great answers to the questions, but only you will know them. And hemming and hawing is not going to help your case. A journalist or a blogger who is working off nothing more than a quick pitch doesn’t have real knowledge, any time, or enough interest to figure out the answers for you. What you think is the greatest happening since sliced toast is going to come down to no one ever finding out about it if you play your cards wrong. Work through every angle and write the answers down so you have them close at hand. Next, get together the background information on you, your company, or your big idea. Like sealing up the holes in the hull of your story, you need to have the basics together so there’s a foundation to whatever a journalist jots down. Whatever – whatever - you do, don’t pitch a story without any substance, which I call “The Pitch That Cried Wolf.”

This doesn’t mean that you have to invest thousands in an overdesigned press kit. Journalists aren’t wowed by four-color graphics, CDs, fancy (read take forever) downloads, or even, in most cases, glossy photos. Reporters want two things: simplicity and accuracy. Stick with the basics. These include a neat folder or a PDF with several of your best press releases; a backgrounder that describes the history and mission of your business on one page; a cool-as-heck fact sheet that describes when the business was founded, how many people are involved, and who your partners are; and your contact information clearly spelled out in a nice, neat Times New Roman font.

If you already have a clip or two that aren’t from a competing newspaper or magazine that explain your story and message well, include them with the material. Put in a dash of bio about individuals on your management team who are crucial to the telling of the story. And voilĂ ! You’ve baked a fairly decent press kit.

No matter how new and futuristic your gadget or business is, someone else is doing something pretty similar. Make sure you know who all of your competitors are before you pitch. For your own good (not merely for reporters), a competitive matrix demonstrates where you stand in the hazy crowd. That matrix is easy to build. All you need is a good debugged browser and a few hours of hard research, and soon you’ll be able to discern what makes you different from the rest. Among other things, it prepares you for some of those zinger questions. For instance, you might find that three other businesses perform exactly the same service you do, eliminating your up-to-now biggest selling point! Or you could find strengths you didn’t know you had. You could discover (wow!) that what you thought of as an unimportant add-on service is what makes you really special.

Now you know your story—where it falls flat and where it shines, what those competitors are doing, and what the answers are to the questions coming up on the horizon. You’re ready to pick up the phone and get some ink!

You do know what a phone is?

Twitter me @laermer for news, ideas & above all, silliness.

1 comment:

  1. "If you already have a clip or two that aren’t from a competing newspaper or magazine that explain your story and message well, include them with the material."That can be dangerous. Often, any hint that coverage has been secured elsewhere marks the death knell for your pitch, especially in major print media which operate on cut-throat margins and still believe in the fallacy of the exclusive story.

    Telling your story well and succinctly--in your own words--is a much safer strategy. Including a backgrounder sheet that reads like the article you want to see published is probably best of all. 20th century journalists would scoff at the practice, but overworked 21st century reporters and part-time bloggers will probably thank you for doing much of their work for them.

    Of course, don't actually label your backgrounder, "Sample article for publication," or you deserve the crickets you'll hear in response.

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