Sunday, February 08, 2009
"Gee, Beav, Isn't PR Just Like Advertising?"
Although I have toiled in public relations for 95 years (!), it seems as though most of my friends—not to mention my immediate family—have trouble understanding exactly what I do. When I am speaking with them about a media interview, say on television, they assume I’m on camera. When I say I am working with a newspaper reporter on story, they ask me why my clients don’t just advertise in the publication because: ”PR and advertising are the same, right?”
Many share this misconception because advertisements are familiar to them and PR is not. They know that when a company wants people to know about a product or service, they buy an ad in a magazine or put together a commercial.
They know the ads aired during the Super Bowl cost millions and wait in anticipation to see the über-creative spots during the game and then the post-game commentary on which ad made the biggest impression. They understand advertising, but they don’t understand that the hype surrounding those ads is PR at its best.
Shortly after starting in PR someone told me that she could no longer watch the news or read a paper or magazine to relax and unwind. She said that she was constantly scanning for stories that covered topics of interest to her clients; looking at mastheads and bylines for the names of reporters that may be covering a new beat; listening and watching for ways to phrase a message or shoot B-roll footage.
She decided – remember, not me – that advertising folks had it “easy” and that the primary difference between the disciplines is the position of the word placement (ahem). In effect she was saying that advertisers have it easier because they “place ads” (place being the first word of the phrase). PR folks “secured placements,” indicating the upfront work required to secure the placement.
She resented the fact that PR was seen as having little value and that the advertisers were America’s clear favorite.
I explained that while advertising might be more socially accepted among consumers and businesses, PR is ultimately more beneficial for the companies that did it right and the consumers they targeted. This lesson took time to drive home.
Through PR we do paint a bigger picture of the product, service or issue at hand. In advertising, the time and space through which a company can communicate is limited to 30-seconds or a few column inches. Consumers view an ad and might consider it funny or clever, but if asked probably can't remember the product or service—just the awesome tagline or over-the-top graphics. In contrast, when the same consumers read an article in a newspaper, they remember the problem, the solution, some experts quoted and the publication in which the article appeared.
That’s power.
PR is now more than ever about education. As professionals, our job is to educate the media and the consumer (once we get to them). Yes, our job is to educate our clients and/or bosses. We communicate with editors and reporters and bloggers and podcasters on behalf of them. They should know our process (perhaps our Moms should too): We explain, forecast, and spot trends to see what the next big thing will be in technology, healthcare, fashion, politics or buzzworthy topics. We build relationships with the media, based not on the number of ads we buy, but through what I hope is accurate, honest and timely information (and education) we provide. No strings attached, except maybe a callback!
PR is not about impressing people with witty taglines or state-of-the-art visuals; it is not about entertainment or pizzazz.
PR provides information through which "targets" can make the best decision.
I’m glad it didn’t take me more than 95 years to figure this out
twitter @laermer
Great post. Its so true that many don't see the value of PR or realize the effort that goes into securing mention and placement, and how different it is than purchasing an ad. Its so important for those of us in PR to see the clear difference here. Everyone in PR AND advertising should read this post!
ReplyDeleteYou should see the heads explode when I go all holisticcally philosophical and posit that advertising is just a strategic option: a subset of public relations. In the right crowd, generally that will get you the floor.
ReplyDeleteOne way or another.
Flipside: Any family gathering where there's a teevee on -- or even a magazine in plain view -- somebody will point to an ad/commercial &c. and ask, "Did you write that?"
About 10 years ago, I just started saying, "Yeah. That's what I do."
Thanks for addressing the "family expectation" aspect of PR. I try to tell my family about articles I've placed but they are always so sorry to see that my name isn't mentioned. It doesn't matter how many times I explain that getting MY name in print isn't the goal.
ReplyDeleteMaybe advertising is seen as more positive because it's more "honest". Everyone knows that an ad is just a pitch.
ReplyDeleteHowever, PR creates news. You spoke of how one can never again look at news the same way. That's exactly right.
How many stories find airtime that are not news at all, but just veiled advertisements? It's sickening.
That's not to say that there isn't good and pertinent PR. Obviously there is. I just hate being sold a product because of a news story that is only tangentially related to it.
I guess that's one of the additional "fun" aspects of practicing PR. Your family and friends don't get it, but they think it's cool and exciting. Some think you live the life of Samantha Jones, others respond with, "huh?"
ReplyDeleteYou're so right that PR's focus is on education. For me, that's more rewarding and challenging at the end of the day.
And who watches commercials anymore, anyway? ;)
This is a great post and one I bet most PR professionals can relate to!
ReplyDeleteIt was especially timely for me because Philosophy Communication (www.philosophycommunication.com) recently landed a nonprofit client on two local news broadcasts. Television crews from both channels taped several segments of the nonprofit’s annual conference and afterwards interviewed the board president. As I watched the newscasts that night with my family, they thought the TV crews simply “showed up” and did their thing while I stood by. They had no clue the hours of work my coworkers and I spent beforehand identifying a relevant story angle, pitching our media contacts, scheduling the taping, writing talking points for the interviewee and coordinating on-site between the on-air personalities, camera crew and our client - all while making sure our client’s message was front and center.
They were duly impressed once I explained the process, so perhaps we should all work to not only share our work with non-PR professionals, but explain how that broadcast or article came to be.
What did Charlotte ("Hush, Hush, Sweet Charlotte") say about PR.
ReplyDeleteOh, and shouldn't that be 'Gee, Wally...'?
I'll never forget the first time I got the cover of a publication for a client, the amazed response of my mother, "YOU'RE going to be on the cover of a magazine?!?" No, Mom. I'm certain now that my parents understand what it is I do, but I'm equally confident that my in laws have no clue. Luckily, I used to be my husband's publicist so I'm sure he knows what PR is all about.
ReplyDeleteAfter a decade doing PR for travel clients, my family has become accustomed to the deep discounts that usually come as a perk to those in the industry. Which is why they are still convinced that my job is some sort of travel agent for media, and that in addition to booking their trips I can help others plan trips as needed. They refer people to me constantly, despite my best efforts to explain that is NOT what I do. I've stopped trying to explain and actually created a template email with links to my favorite travel sites; I cut-n-paste to all the people that are referred to me for vacation planning.
ReplyDeleteI love this post. I am currently enrolled in a post-graduate public relations program and on the side I do some political communications. I feel like the majority of my friends and family have no idea what I’m studying. Generally people think that I’m in politics (without really knowing what that means either) or that I’m studying some form of advertising. I actually had this conversation with my friend the other day. When I tried to explain to her exactly what public relations was, she said “so, it’s like advertising that people don’t know about?” I think that she now believes we are trying to send people subliminal messages.
ReplyDeleteI feel like I’ve heard it all: PR is the cousin of advertising, PR is advertising’s ugly step-sister, and so on and so on. PR and advertising do co-exist and in most cases they will complement each other. That does not mean they are the same thing.
During this economic crisis it seems that many organizations are cutting their ad budgets. I keep hearing whispers about what this means for the public relations industry. Do you believe that cuts to the advertising world will equal more spending in public relations? Many people see PR as the ‘cheaper’ alternative to advertising.
Great read and I agree entirely. In a similar manner, I try to explain to people what I see as a difference between "promotions" and "marketing" - two things people always assume are the same.
ReplyDeleteMy company has a great promotions department but doesn't have a marketing department.
Wow… reading your post is like listening to myself think. I’ll bet everyone who has worked in PR for awhile can relate to this. Your post is essential reading for anyone thinking about a career in PR.
ReplyDeleteGreat post. I'm a big believer in the power of PR.
ReplyDeleteSeparate question: what do you think of PR agencies that charge customers per article placed (for example, Publicity Guaranteed)?
I'm curious to get your take on it. Thanks!
My daughter just sent this to me. No doubt because of the numerous times I asked her in college to explain the difference to me. All I could relate PR to was Damage Control for Celebs and Corps, and Celeb PR which I related to babysitting. The closest I could come to getting it was when she explained that Ads are paid for, while PR placements are free.
ReplyDeleteShe graduated and has been working in the profession for nearly a year. I love hearing the details behind her projects and placements and NOW, through those concrete examples, I get it.
Daddy
Thank you for this post! This is what I have been saying to my friends who went into advertising and journalism. I think that the main role of a PR practitioner is to improve communications and relationships between the public and businesses.
ReplyDeleteThe way I see it, the main difference between advertising and public relations is that advertising is based on one-way communication, while PR is a two-way communication channel with a PR practitioner in the middle, serving as a mediator of this relationship.
Just forwarded this post to my parents. Hopefully they can stop saying I "B.S. people for a living" now...
ReplyDelete