They called you directly — so that is not like you did anything!
We better get the credit for that!
Man, can you believe it? They bypassed us and just called our client.
These scenarios are ridiculous at best, but they happen all too often in PR. They are about claiming the hit as opposed to working together to stay razor-thin-focused on the strategy of a client (or boss). After experiencing the above for years, I now stand firm that this is wrong. The next person who asks me whether or not it is our hit … will simply get hit.
No longer debatable, this tug of war is over with no clear winner. Nowadays, when the self-important blogger, big-time media, local daily, or eager President of the United States actually gets what you are trying to say — no matter how she got the news — it means you win. No more tactics over strategy. PR is about everyone working together to make it work. Contests are out, like Spears and Lohan.
This seems obvious?
Liar.
You, like me, are still trying to hide who did what from your payee.
That is what this post is about, even with 12 quite understandable lines of preamble. I am asking for a new way to work that says everyone (me too) will play from the same rule book for the first time, starting on the page entitled, How the hell are we going to get this thing to work?!
I want to experience the calendar date when a CNN producer calls an agency because he heard something somewhere and everyone rejoices. This is not happening. All I get is, We have to say that person was on our pitch list, as if that matters.
If that is what matters, then we are mere order takers. Pushily put, I want my people and yours to practice in a PR community where we create compelling messages that get folks hopping excited … even, nay especially, the other media who see it out there.
Simply: Stop shouting from the rooftops about who did what; just get energized by the mutual work. Remember that media begets media — it is that simple.
Then there is offline versus online credit — the nonsense about who got any given blogger to report about some new press release. I hear it said that the release running on a site triggered a Google Alert or RSS-seeker and thus the hit. That is poppycock.
Then, reviving a 70s reference, what is all this fuss about bloggers handing our stories to the major media? Such logic baffles me — more AP and Christian Science Monitor stories are quoted on blogs than any dead tree columnist would take time to read.
Finally, a gripe that needs no introduction: IR versus PR. When did investor vs. media become the norm? Neither thinks the other does anything that valuable, so when an IR rep gets media to act, the PR dudes say Gee, wait a minute! That is our contact. Reads funny, right? Come on people now, everybody get together … try to love.
The client who cares only about tactical hits — or upper manager breathing down your neck for another inch-thick clip book — needs to be slapped down. Show him the value of COMMUNICATING the fiercest ever message to all constituencies, with all the support that is muster-able. During this period of shrinking media and rising tempers, let us get a little Rodney King and work for the same goal — exposure that moves needles.
One of the funniest things about this post is that it calls us all out on the idea that someon has 'dibs' on this contact or that media outlet.
ReplyDeleteWhile the notion of having a truly united and selfless front with communications efforts seems lofty, it is, nonetheless a noble one.
Here's to being so much more noble and helpful in communications - especially since I see nothing but good coming from it.
I agree it's not worth bickering over who owns a hit, for the reasons you state.
ReplyDeleteWhat I'm interested, coming from years at firms and now sitting client-side... I need firms to take the "don't be an order taker" advice to heart. Be proactive! Show me that I'm not just a person who pays a monthly invoice.
I deal with a number of firms and I am consistently amazed at how there are some that, to borrow Bill Cosby's phrase, it I don't tell them to use water and soap, they just wander around the bathtub...
I agree with the kumbaya-esque principle -- we're all on the same team and pulling in the same direction, etc etc. That said, when it comes time for our clients to find (or not find) the budget for our ongoing efforts, what evidence do you provide to justify your continuing existence? What is to prevent your client from thinking they can handle everything on their own?
ReplyDeleteTo Rebecca's comfort... speaking from the client side, I'm waaay too busy do all the stuff I need my firms to do. Given the variety of channels we have to cover now, media, internal, etc. I think anyone who wants to bring it all in-house is going to not be as pleased.
ReplyDeleteIf that's the case on your end, it opens the door for you and your firm to emphasize the qualitative side of your work.
Interesting. My firm has what we call a "reporter relationship building program" where we judiciously target selected journalists and work on ways to facilitate a one-on-one dialog directly between them and our clients. The client, coached by us, does the initial and ongoing outreach. The idea is to create a direct relationship between the journalist and the source without a go-between.
ReplyDeleteIt has worked very well, but flies in the face of traditional PR practices. I've heard: "But then you don't get credit for the hit!" and "But these should be OUR media relationships!" Ultimately, the idea should be to get results, and we need to be more creative and strategic -- and less worried about the credit -- in how we get them.