Thursday, August 04, 2016

The Pitch That Cried Wolf

There are only so many reporters and bloggers covering the field or industry you play in, whether it’s automotive technology, software, clothing, or architectural design. With time and experience, you will wind up speaking to them all one day—or their brethren. In a world of instant communication and shrinking inner circles, a PR person who cries wolf with a few off-the-mark pitches is blackballed in a hurry.

There’s nothing the media dislikes more than vapor (a non-story), so don’t pitch it. Click over to Business Wire, PR Web, or any of its ilk on a given day and you can count up hundreds of thousands of dollars spent propagating vapor news. “Small Company A Signs Agreement with About-to-Fold Company B” or “InterSliceTech.com Launches Bleeding-Edge Customer Tracking Functionality.” Find us a journalist who actually wants to write about topics like that (how do they affect anyone else besides the people who wrote the releases?) and we will tip our hats to that PR person (who has a reporter cousin, of course).

The danger in vapor is that it builds a name for you quickly. The wrong name. If you’re dabbling in handheld technology, say, and you pitch Jason Kincaid, well-known gadgetry guy from TechCrunch, on every software upgrade, he’s going to learn very rapidly not to take seriously any pitch you send his way. Who cares? The danger is that when you have real news, the kind that matters, such as the launch of your new device that makes the iPac shake in its boots, Jason will not pay attention because you’ve proven yourself to be a vapor merchant.

Before you blast out a cluster bomb of e-mails or send that release over the wire, consider long and hard what’s interesting about it. Is it fascinating just because you’ve spent three tireless months working on the content? Is it amazing because your latest noodling brings you one step closer to a competitor that no one’s ever heard of? If that’s the case, hold off and wait ’til you have something worthier of the presses; in other words, don’t believe your own story too much.

Larger public companies are especially guilty of pushing vapor into the press. There’s a theory out there, one we don’t subscribe to, that if you don’t have a steady, weekly stream of information crossing the wires—also known as “the machine”—your business’s progress has sunk to an uncompetitive pace. Remember that with public companies, their news unfortunately engenders an article or two (unfortunately, because it makes the firm think that what they put out is urgent, and so it compels them to keep the vapor machine oiled).

Yet when this non-urgent-news-pushing firm truly has something worth chatting about, the press may not bite. Everyone at the firm scratches their heads and wonders why. But reporters and analysts are glazed over from the hundreds of newsless missives shot through that PR cannon. And they are all too familiar with firms that cry wolf.

The take-away is that vapor works only rarely. For example, it did for the whole of Seinfeld. If what you desire is respected coverage continually, sit on the vapor (“CEO sneezed today!”), and don’t put it out. You’ll only numb the reporters who should care and who should notice that what you do is important. Being important is paramount.

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5 comments:

  1. This is so true. I once worked for someone who always recommended that clients "pack the database" with weekly news releases. Announcing non-news is the same as pitching non-news. It doesn't get you anywhere.

    I'm working on a blog about crying wolf for customer service. We all understand dialing customer service is almost always a bad experience. However, some companies are quickly responding to customer complaints on Twitter. How many people are abusing this?

    Thank goodness my parents Twitter, otherwise they would send endless tweets about not being able to work the remote control.

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  2. Anonymous3:03 PM

    Duh. In a perfect world, no PR person wants to send out non-news. Working for a Fortune 500 company, I would say that at least half of the news releases I send out, I don't want to send out. They're non-news and completely self-serving. But senior executives love the word "press release" and no PR person in their right mind is going to tell the CEO "No". So it's a trade off. Sure I'll send out a few non-news releases if it means the C-level's happy with what I'm doing (that way I'll have more pull when it comes to something I really actually want to do). So journalists, try to understand that. We hear so much about how journalists feel and what journalists like and don't like but let's try to look from the prespective of this PR flack for once. We're not as clueless as you think...we're just playing the corporate game like all these other clowns. :)

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  3. I am not sure this is a "Duh" situation. The reality is that if CEOs remain enamored by sending the traditional vapors, then we are not serving these companies efficaciously.I do understand its a quandary for PR, however, the momentum shifted in favor of the journalists and bloggers. They dictate the news market more than a CEO. The paradigm shift has left the emperors (CEOs wedded to vapid press releases) without his SEO...I mean clothes on.

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  4. I think that regardless of what type of organization you work for, whether a small nonprofit, government agency or a large corporation you have to remember what make something newsworthy. At times my organization sends out few releases or none at all. The thinking is that we would rather send nothing than send out crap. Quality content is very important on so many levels. Your media contacts will quickly begin to ignore you if you are always shoving out junk. Take the time to see if what you are pitching really is worthy. If it is not then you don't have to just scrap it, take a closer look and see what you can change, how can you make it fresh and interesting. That way you maintain a level of respect and get good credible, quality media coverage. Nice post.

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  5. I agree with the posting in that sending out huge email blasts about ‘nothing’ will hurt a PR practitioner’s reputation. A large part of PR is creating good relationships with the media – giving them relevant news in a timely fashion. What if our hand is forced to send the vapour? We have to get creative. Find new angles and tailor-make pitches for specific media outlets. I just read an amazing Globe and Mail article today about ICE. Yes, frozen water. The article was accompanied by a striking image of a huge block of ice being slashed by a pick. This is the centrepiece for a new bar downtown Toronto. The bar received amazing press - it made me want a drink – and all I was reading about was ice. New angles can hopefully turn vapour into a breathe of fresh air :) Keep the posts coming!

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